Your Questions Answered
Concierge Service & Support
Help & FAQs
How do you ensure I get the perfect tree?
We always aim to arrive with a hand-picked selection of trees in your chosen size. If you are not 100% happy with the selection provided, we will return that same day or the following morning as a priority with further options to ensure your home is perfect for the season.
What if I don’t find a tree I like?
This is a rare occurrence, but our priority is your satisfaction. We will gladly return with a fresh selection free of charge until we find the right match for your space or offer a full refund no questions asked.
Is there a cost for installation?
No. Attaching your stand and professional installation in your home are both complimentary parts of our all-inclusive boutique delivery service.
Still have questions?
Email is our preferred way to reach us as we are often out on the farm or delivering trees!
